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OUR PEOPLE ARE THE KEY BUILDING BLOCK FOR OUR FUTURE SUCCESS. |
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Leadership culture |
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The strength and depth of the leadership team in G4S underpins our success as a global industry leader and enables us to deliver first class performance year after year. Our position in the market helps us attract driven, talented individuals, allowing us to be very selective about who joins our organisation. We invest heavily in making the right senior appointments because once these people join us, we find they want to stay, and a good long-term match is therefore essential to both parties. In return for accepting the challenge of working in such a dynamic, ambitious group, we provide these business leaders with highly competitive reward packages which reflect their personal performance as well as the business results they deliver. Moreover, as individuals, they enjoy the genuine satisfaction of delivering the right solutions for our customers and find real pride in working for our organisation.
While we are proactive in recruiting the best people externally, we believe it is possible, and right, to nurture many of our future leaders from within the organisation. To help our people build long-term careers across national and cultural boundaries, our group-wide Leadership Programme was launched in 2004 and now provides a growing stream of committed experts and managers.
This programme combines the academic content of the Executive MBA from Manchester Business School with the expertise of G4S in building customer-led security solutions and delivering sustainable business results. As well as winning awards in the wider business and HR communities, the success of the programme has been demonstrated clearly on an individual level in the career progression of many participants, and on an organisational level where the growing capability and confidence of the participants adds real value to our business. The diversity and international reach of these future leaders – who come from Africa, the Americas, Europe, Asia and the Middle East – also helps us to collaborate across the organisation to continually drive up standards in our business, the wider industry and even the countries in which we operate.
Employee engagement
G4S is the largest employer listed on the London Stock Exchange and ensuring our front-line teams are attuned to our customers’ needs and our own values is therefore essential to our future success. Our relations with our employees and their representatives are extremely important to us.
Throughout our operations we have established global minimum standards for employee relations, which set out our commitment to principles such as the ILO Core Labour Standards and the UN Universal Declaration of Human Rights. As a business, we are fundamentally committed to constructive social dialogue and believe that long-term partnerships with employees and their representatives, including trade unions, can help us raise standards wherever we operate. Thus: |
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We have over 70 formal union recognition agreements around the world |
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Over half our global workforce is covered by the terms of a union collective agreement |
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In the US, we are the most unionised company in the sector – over 30% of our employees are trade union members, compared to an industry average of 13% |
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In Europe, we have union representation levels of 55%, compared to an industry average of 46% |
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In the UK, our relationship with the GMB, one of the UK’s largest unions, has continued for more than 40 years. |
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| We are also proud of our role as an industry leader in New Markets, where our presence supports sustainable development as we give back to the communities in which we operate. Our socially responsible employment practices of inclusion and diversity help position us as the employer of choice in many countries, and are demonstrated by examples such as: |
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South Africa, where our commitment to Black Economic Empowerment was demonstrated by the creation of an employee trust which owns 13% of our business in South Africa |
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Hong Kong, where we participate in a wide range of programmes to provide assistance to people with disabilities and to unskilled and unemployed workers |
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Kenya, where fifty employees with children are selected each year to receive special financial assistance for their children’s education |
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Zambia, where we run a programme of activities to help relieve hardship and educate the local communities about the affect of HIV/AIDS. |
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| With rigorous pre-employment screening and selection techniques for our front-line staff, we are confident that we employ the best people in our industry, whose natural talents and drive enable them to ‘make a difference’ from the start of their employment. Once in the business, we aim to further develop our employees’ skills and competences, provide them with opportunities to build long-term careers in the group, and inspire them to reach their full potential. The resulting growth in individual and organisational capability, together with markedly higher levels of commitment from our people, have a clear, positive impact on general business performance and, in particular, on customer service. |
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